JOB ANNOUNCEMENT: Telecommunications Officer (9-1-1 Dispatcher) – Full-Time

General Description:

Work involves responsibility for varied types of communications work to include, but not limited to, public safety radio operation, computer terminal operation, all regular and emergency telephone equipment operation, and maintenance checks on all equipment related to the Communications Center. An employee of this class will become fully knowledgeable and conversant regarding the department’s computerized data system in regard to the entry and inquiry of all data.

Position requires successful candidate to serve a sixty (60) day provisional period and one (1) year probationary employment starting from the date of appointment.

Duties Include But Are Not Limited To:

  • Receives all requests for Police, Fire, Emergency Medical Services or other assistance via telephone, radios, Teletype, and in-person requests.
  • Dispatches police, fire departments, rescue squads, special service bureaus, and other agencies as required.
  • Maintains all required documents / records related to calls, tow log, National Crime Information Center (N.C.I.C.) entry clear file, Teletype reports, telephone logging and call check recorders.
  • Brief the oncoming 9-1-1 /Telecommunicator as to on-going investigations, unfinished or pending complaints, and any other pertinent information.
  • Checks all equipment to insure operational status and make proper notifications for repair as needed.
  • Receive and relay telephone messages, correspondence, and documents to proper division.
  • Perform housekeeping duties in the Communications Center as needed.
  • Train new personnel when directed to do so.
  • Administer emergency first aid.
  • Physically check buildings, including doors and windows, to insure they are secure.
  • Remediate hazardous conditions by direct action or notification of appropriate authority or agency.
  • Perform searches of people, which may involve seeing, feeling and detecting objects.




  • Ability to read, write, speak and understand English commensurate with the duties of this position.
  • Ability to understand, remember and carry out oral and written instructions.
  • Ability to function under changing, confusing, and stressful situations.
  • Ability to learn and operate various types of radio communications, telephonic and computer equipment.
  • Must demonstrate the ability to communicate verbally, clearly, and concisely in the English language.
  • All Emergency Telecommunicators shall have full knowledge of all operations of the communications system. 1)   Township of Monroe 2)   NJ Office of Emergency Telecommunications Services 3)   9-1-1 Commission.
  • Ability to ascend or descend stairs and the ability to crawl under obstructions or in confined areas.
  • Ability to balance on uneven or narrow surfaces.
  • Ability to lift and carry objects including ability to drag objects or persons
  • Ability to sit or stand for extended periods of time.
  • Ability to conduct visual and audio surveillance.
  • Ability to observe, record, recall and report incidents and information.
  • Ability to operate a fire extinguisher.
  • Ability to work rotating or steady shifts and adapt to irregular working conditions.
  • Maintain mental alertness and readiness to act at all times.
  • Understand and follow orders, policies and procedures.
  • Accept direction and function cooperatively as one member of a unit.
  • Sufficient speed and accuracy to perform any and all typing duties as required.
  • Communicate effectively verbally and in writing, detailing incidents and activities of those involved.
  • Prepare written reports, using appropriate grammar, symbols, and mathematical computations.
  • Communicate effectively and coherently over telephone, walkie-talkie, or radio initiating or responding to verbal communications.



  • High School Diploma, Vocational High School, or equivalent.
  • Possession of a valid New Jersey Driver’s License.
  • Successful completion of a training program by the local governing agency in the specific services dispatched (i.e. Police, Fire, Emergency Medical Services, Public Works, etc.).
  • Possession of a Certificate of successful completion of the APCO Institute Public Safety Telecommunicator 40hr Basic Training Course for New Jersey preferred but not required.
  • Possession of a Certificate of successful completion of the APCO Institute Emergency Medical Dispatching Training Program for New Jersey preferred but not required.
  • Possession of a current American Heart Association Provider B or American Red Cross Community Level CPR Certification preferred but not required.


Candidates must be 18 years of age or older and reside in New Jersey unless otherwise exempted by law. Candidates are required to pass a pre-employment medical examination / drug screen, psychological evaluation and background / reference check. Applicants may be required to pass a written test, screening by an oral board and approval by the Chief of Police prior to being eligible for appointment.

Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the Township undue hardship, such persons may not be eligible.


Pursuant to applicable Collective Bargaining Agreement as per Salary Ordinance.

Application Procedure:

Interested parties may obtain applications from the Health & Human Resource Office located at Monroe Township Municipal Complex, 1 Municipal Plaza, Monroe Township, NJ 08831 or by visiting Completed applications should be returned to Health & Human Resources at the Municipal Complex no later than Thursday, January 23, 2020.