JOB ANNOUNCEMENT: Telecommunications Officer (9-1-1 Dispatcher) – Full-Time

General Description:

Work involves responsibility for varied types of communications work to include, but not limited to, public safety radio operation, computer terminal operation, all regular and emergency telephone equipment operation, and maintenance checks on all equipment related to the Communications Center. An employee of this class will become fully knowledgeable and conversant regarding the department’s computerized data system in regard to the entry and inquiry of all data.

Position requires successful candidate to serve a sixty (60) day provisional period and one (1) year probationary employment starting from the date of appointment.

Duties Include But Are Not Limited To:

  • Receives all requests for Police, Fire, Emergency Medical Services or other assistance via telephone, radios, Teletype, and in-person requests.
  • Dispatches police, fire departments, rescue squads, special service bureaus, and other agencies as required.
  • Maintains all required documents / records related to calls, tow log, National Crime Information Center (N.C.I.C.) entry clear file, Teletype reports, telephone logging and call check recorders.
  • Brief the oncoming 9-1-1 /Telecommunicator as to on-going investigations, unfinished or pending complaints, and any other pertinent information.
  • Checks all equipment to insure operational status and make proper notifications for repair as needed.
  • Receive and relay telephone messages, correspondence, and documents to proper division.
  • Perform housekeeping duties in the Communications Center as needed.
  • Train new personnel when directed to do so.
  • Administer emergency first aid.
  • Physically check buildings, including doors and windows, to insure they are secure.
  • Remediate hazardous conditions by direct action or notification of appropriate authority or agency.
  • Perform searches of people, which may involve seeing, feeling and detecting objects.




  • Ability to read, write, speak and understand English commensurate with the duties of this position.
  • Ability to understand, remember and carry out oral and written instructions.
  • Ability to function under changing, confusing, and stressful situations.
  • Ability to learn and operate various types of radio communications, telephonic and computer equipment.
  • Must demonstrate the ability to communicate verbally, clearly, and concisely in the English language.
  • All Emergency Telecommunicators shall have full knowledge of all operations of the communications system. 1)   Township of Monroe 2)   NJ Office of Emergency Telecommunications Services 3)   9-1-1 Commission.
  • Ability to ascend or descend stairs and the ability to crawl under obstructions or in confined areas.
  • Ability to balance on uneven or narrow surfaces.
  • Ability to lift and carry objects including ability to drag objects or persons
  • Ability to sit or stand for extended periods of time.
  • Ability to conduct visual and audio surveillance.
  • Ability to observe, record, recall and report incidents and information.
  • Ability to operate a fire extinguisher.
  • Ability to work rotating or steady shifts and adapt to irregular working conditions.
  • Maintain mental alertness and readiness to act at all times.
  • Understand and follow orders, policies and procedures.
  • Accept direction and function cooperatively as one member of a unit.
  • Sufficient speed and accuracy to perform any and all typing duties as required.
  • Communicate effectively verbally and in writing, detailing incidents and activities of those involved.
  • Prepare written reports, using appropriate grammar, symbols, and mathematical computations.
  • Communicate effectively and coherently over telephone, walkie-talkie, or radio initiating or responding to verbal communications.



  • High School Diploma, Vocational High School, or equivalent.
  • Possession of a valid New Jersey Driver’s License.
  • Successful completion of a training program by the local governing agency in the specific services dispatched (i.e. Police, Fire, Emergency Medical Services, Public Works, etc.).
  • Possession of a Certificate of successful completion of the APCO Institute Public Safety Telecommunicator 40hr Basic Training Course for New Jersey preferred but not required.
  • Possession of a Certificate of successful completion of the APCO Institute Emergency Medical Dispatching Training Program for New Jersey preferred but not required.
  • Possession of a current American Heart Association Provider B or American Red Cross Community Level CPR Certification preferred but not required.


Candidates must be 18 years of age or older and reside in New Jersey unless otherwise exempted by law. Candidates are required to pass a pre-employment medical examination / drug screen, psychological evaluation and background / reference check. Applicants may be required to pass a written test, screening by an oral board and approval by the Chief of Police prior to being eligible for appointment.

Persons with mental or physical disabilities are eligible as long as they can perform the essential functions of the job after reasonable accommodation is made to their known limitations. If the accommodation cannot be made because it would cause the Township undue hardship, such persons may not be eligible.


Pursuant to applicable Collective Bargaining Agreement as per Salary Ordinance.

Application Procedure:

Interested parties may obtain applications from the Health & Human Resource Office located at Monroe Township Municipal Complex, 1 Municipal Plaza, Monroe Township, NJ 08831 or by visiting Completed applications should be returned to Health & Human Resources at the Municipal Complex no later than Thursday, January 23, 2020.


Chiefs of Police Partner with MCGOODS

MIDDLESEX COUNTY — The Middlesex County Association of Chiefs of Police have become supporting partners with Middlesex County Food Organization & Outreach Services (MCFOODS) to help stock the shelves for those in need in the County.

“This new partnership will make giving more accessible to every municipality in our County,” said James Polos, Executive Director of the MCIA. “The commitment of the Chiefs and their officers to help combat hunger in our county is exemplary and just one more example of law enforcement helping the communities they serve.”

Bins have been distributed by the MCIA and each police department in Middlesex County has established food collection sites at their respective police departments. “We look forward to helping to promote food security and helping to provide nutritious foods and other basic necessities to our residents and we encourage residents to stop into their local Police Headquarters and drop off non perishable food at any time,” said Metuchen Police Chief David Irizarry, President of the Association, “we have learned that, despite the best efforts of local and county businesses and civic organizations, MCFOODS’ supplies are dwindling and we will not stand by idly while our neighbors are in need.”

“Our local police departments are to be commended for establishing this partnership with MCFOODS.” states Freeholder Deputy Director Charles E. Tomaro, liaison to the MCIA “I appreciate their dedication and commitment to impacting the lives of our neighbors in need.”

The green donation bins will be routinely collected and added to the pick up route which includes Public Libraries.

Hunger strikes everywhere. 1 in 8 Americans struggle with hunger. Here, In Middlesex County, more than 70,000 people are food insecure or unable to consistently access or afford adequate nutritious food. MCFOODS provides nonperishable foods and necessities to our network of over 120 partner organizations throughout the 25 towns in Middlesex County.

For further details on MCFOODS, hosting a food drive or participating in our upcoming events, visit or call MCFOODS at 609-655-5141.

Voluntary Security Camera Registry

The Monroe Township Police Department is committed to a continuing partnership with our community. In always striving to expand that partnership, the Monroe Township Police Department is initiating the Security Camera Registry. This voluntary program will encourage both residents and business owners within the Township to register their home or business surveillance systems, which will increase safety and the reduction of crime, continuing to keep our community safe.

During investigations, officers are often unaware of the various residences and businesses that have captured footage that is valuable to an investigation, which can lead to a successful and safe resolution.

Benefits of this program include, expediting the retrieval of video footage as well as allowing officers quicker resolutions and obtaining pertinent information. Moreover, it reduces time in canvassing areas attempting to locate surveillance systems.

If you are registered with this program and a crime occurs in your area, you may be contacted by a member of the Monroe Township Police Department. This request may include examining the time frame in question and the recordings your system has. This will be arranged at your convenience and assistance provided to you if needed to access recordings.

Again, this program is 100% voluntary and all information kept confidential. Moreover, only law enforcement will view any footage provided by you.

This program is an additional useful tool which offers residents and business owners the opportunity to partner with the Monroe Township Police Department to continue to keep our Township safe. Please note that this program does not give police the ability to tap into any home or business surveillance feeds.

How it Works

RegistrationDownload and print this form. This form only takes a few minutes to complete. The completed form can either be dropped off at police headquarters, faxed, mailed or emailed to

Confirmation – Once you complete your registration, a member of the Monroe Township Police Department will contact you to confirm your registration.

If Assistance is Needed – You will only be contacted if a criminal incident takes place in the area of your security cameras. Police may request a copy of the video / images. Again, assistance downloading these can be provided.
This program continues the partnership with our residents and businesses to always keep Monroe Township safe.
Any questions regarding this program, please contact Detective Joseph Silvestri at 732-521-0222 ext. 151 or by email at

Terms and Conditions:

  1. Any video / images provided to the Monroe Township Police Department relating to criminal activity may be used as evidence.
  2. Footage provided is for Official Use Only by the Monroe Township Police Department or assisting agency.
  3. Under no circumstances shall registrants construe that they are acting as an agent of the Police Department.
  4. If necessary, the Monroe Township Police Department will contact you utilizing the information you provided.
  5. You agree not to release any provided video/images to media or other outlet.

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